Customer Testimonials
Here's a few reviews from our customers.
From yelp.com:
by Ali T., Chicago, IL - 12/14/2010
When my sump pump suddenly failed one morning, Sump Pump Medic was the only company that offered to come by that same day. Acey is a thorough professional that knows what he's doing. Within an hour, he was able to quickly diagnose the cause of the sump pump failure (bad switch), offer sound recommendations, and replace and test the sump pump. He also provided me with excellent maintenance tips. They work later hours which is nice because you don't have take off work to schedule an appointment. Highly recommended for sump pump maintenance issues.
by Brian W., Chicago, IL - 11/17/2010
As a new homeowner I called Sump Pump Medic because I was concerned about the condition and effectiveness of my sump pump. Acey drove to my northwest suburban location on a Saturday afternoon, which was extremely convenient for me. When he arrived he offered to wear protective booties over his work shoes, which was very considerate but unnecessary as the path to my sump pump is just a few steps inside the door. Once inside he diagnosed the situation, took time to explain what was happening with the pump, and made some great recommendations. He thoroughly cleaned out the pit and the pump which was covered with clay-like debris. I was extremely impressed with his written summary of the service visit and the pre-printed materials he provided. Above all else he treated everything inside and outside of my home with extreme care as if it was his own. The quality of service was top notch. I would recommend Sump Pump Medic to anyone who needs this type of service.
by Erik H., Elmhurst, IL - 7/23/2010
I chose Sump Pump Medic for regular maintenance of our pumps and backup systems due to favorable reviews online. The service was thorough, efficient, and reasonably priced. Sump Pump Medic has experience with Trusty Warns systems -- but charges a fraction of what Trusty Warns does. Acey Sell was a pleasure to deal with and clearly knows what he is doing. For urgent matters he can be reached by mobile phone at 847-708-6987
by J. S., Chicago, IL - 7/25/2010
Acey came over very quickly and was extremely professional. Very knowledgeable about sump pump systems, made some good suggestions about improving drainage as well. Replaced my pump, didn't try to oversell me, but had a good inventory of storm pros. All in all a great experience and I would recommend him again. Charged me $85/hr labor, no service charge for coming out.
by C. B., Fox River Grove, IL - 7/27/2010
I have a sewage grinder pump installed on my property by Metropolitan Industries. The system was acting up and I was referred to Sump Pump Medic by Metroplitan. The service was quick and Acey was very friendly. Acey determined that the pump was working fine and the floaters were malfunctioning. He corrected the problem quickly. I will use their services again if the need arises (which I hope it doesnt though!)
From dexknows.com:
Sump Pump Medic by Bob in Addison - 11/21/2009
I had him install a new pump to my sump pump pit and re-route the piping and also added a release valve outside for a connection to release the water another way if needed. Acey, the guy that came out, was very patient and knowledgeable about different options he offered me. Belive me, this is the guy you want, plus he cleans up when he is done. A very competent person that does top notch work, he's your guy.
Fast, Courteous, and very helpful! by bmcgee - 10/24/2009
We had a sump pump failure in a finished basement on a saturday night. Within 1.5 hours, we had service and the serviceman was excellent! The prices fit in exactly with what we expected to pay. He replaced the sump pump on the spot, and gave us options in the future for backup systems. He answered all questions, including helping me identify and trace the route our drainage took (hidden under the deck). He gave helpful advice on what to do next to handle the water damage. I couldn't have wished for a better experience, especially in a frantic time for a homeowner.
From yahoolocal.com:
by David - 10/26/2009
Incredible knowledge of sump pumps and waterproofing. This guy is truly a specialist. I've had several plumbers and water proofers in my home and no one could solve my water problem. One call to the Sump Pump Medic was all it took. Acey is a great person to deal with and is highly recommended.
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